SOLOMIO FAQ

Orders

I have a special request for my jewelry, what should I do?

If you have a special request you are welcome to connect with our customers service, don’t forget to add the Order number so that we would be able to give you the best service.

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Shipping

What shipping methods do you offer?

We at Solo Mio are happy to offer you a worldwide FREE Standard shipping on all items and purchases. A standard shipping delivery time is up to 15 days. If you desire a faster shipping service, we also provide an Express Shipping options, the delivery time with this method is up to 7 days at the cost of 15$.

About Us

What payment methods are available on your website?

We accept the following forms of payment:

  • PayPal
  • MasterCard
  • American Express
  • Diners Club
  • Visa

What is your privacy policy?

You can read our privacy policy here

Do you have physical stores that you can visit?

We don’t have a physical store.

In order to make our jewelry accessible to the general public, and from the understanding that the cost of maintaining physical stores is very high, we decided to allow online purchases only. In that way we can offer exceptionally affordable prices, you can see all our jewelry in our website,

Where is solo mio located?

Solo Mio base is located in Milan Italy.

All of our jewelry is proudly made to order in our factory in Milan and from there we sent them to our customers in USA, Canada and Europe.

Coupon

Where can I get a coupon code?

Discount coupons can be found from time to time on our Instagram and Facebook pages.

Jewlery

What is SWAROVSKI ZIRCONIA?

Zirconia is a high quality, durable, hard and optically clear synthetic crystalline substance. It is a man-made material and usually colorless, but can be produced in a variety of different colors. Because of its great similarities to diamonds, zirconia is often used as an affordable diamond substitute. Swarovski started to cut zirconia, being the first company on the market to offer a machine-cut exponent of this synthetic stone. Ever since, Swarovski Zirconia has been known as the most precisely cut zirconia on the market, available in a wide variety of exquisite shapes, sizes, and colors.

What’s the difference between simulated gemstones and genuine gemstones?

A genuine gemstone is one that is found in a natural source and has undergone treatment to help improve the cut or appearance.
Simulated stones (also called synthetic gemstones) are created in laboratories and emulate the characteristics and look of genuine gemstones. Simulated stones tend to be vivid in color as impurities are not present in a lab, and therefore do not modify the clarity or hue of the stone.
It is important to note that genuine gemstone is significantly more expensive than simulated gemstones.

What are birthstones?

Birthstones are gemstones that are usually associated with the twelve months of the year, each stone is attributed to characteristics that belong to the zodiac signs.

Birthstones are available as genuine, simulated and as a SWAROVSKI ZIRCONIA.

Can I change my order after it’s been placed?

Yes, our Customer service will be happy to adjust your order within 48 hours of it being placed.

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Can you send a product catalog to my email?

No. We don’t have a printed catalog because our jewelry are customized and can be changed by users. Our website is an online catalog, here you can see in the closest way to reality all of our jewelry.

Is there a warranty on jewelry?

We offer a one year warranty on all our jewelry against manufacturing defects and workmanship. Every piece of jewelry passes quality control by our Quality Assurance Team Before being sent to the customer.